Infrastructure companies are good at building. Most of them were never built to operate at scale. Operator Forge closes that gap — not with frameworks borrowed from industries that don't understand uptime, but with 20 years of infrastructure-specific operational expertise.
You close deals faster than you can build the operational backbone to support them. Ticket queues grow faster than headcount. SLA agreements that were easy to maintain at 500 clients become liabilities at 2,000. The product didn't change — the scale did.
When clients leave, the instinct is to look at the technology. But the real cause is often service delivery — slow response times, unclear ownership, poor escalation paths. The product works. The operations around it don't.
M&A activity in infrastructure moves fast. The financial close happens in 90 days. The operational integration takes 3 years if you don't plan it deliberately. Tooling mismatches, culture friction, duplicate processes, and undefined ownership slow everything down and cost real revenue.
The best ops leaders are already stretched. They're managing today's incidents while trying to design tomorrow's systems. That's not sustainable, and it's not fair. Sometimes you need an outside operator who can see the whole board and move without political constraints.
Every engagement is hands-on. No decks without delivery. No frameworks without implementation.
Build the operational structure your support team actually needs — not the one borrowed from a SaaS playbook. Queue architecture, SLA frameworks, escalation paths, shift design, and manager accountability structures built specifically for infrastructure companies.
The financial close is the easy part. The operational integration is where value gets destroyed or protected. We build the integration roadmap, align tooling and processes, resolve duplicate ownership, and give your teams a unified operating model — fast.
Most hosting companies have no real visibility into their fleet health until hardware fails. We build the lifecycle framework — data capture, EOL modeling, refresh cadence, vendor strategy, and capital planning — so you can get ahead of risk instead of reacting to it.
Your NOC is the heartbeat of your operation. We design and implement the processes, tooling integrations, runbooks, escalation protocols, and shift structures that turn a reactive monitoring team into a proactive operational function that drives client retention.
Zendesk migrations, ITSM consolidations, monitoring integrations, status page setups, NPS implementations, and reporting infrastructure. We've been through these deployments at scale. We know where they break and how to get them right the first time.
The right structure beats the right people every time — though you need both. We design org structures, role definitions, reporting lines, performance frameworks, and growth paths specifically for infrastructure operations teams that need to scale without losing accountability.
We don't assume we know your problem before we've seen your operation. The first phase is an honest operational assessment — where the gaps are, what's causing them, and what solving them is worth to the business.
We build the solution architecture — org structures, process flows, tooling configurations, KPI frameworks — grounded in your specific environment, not a generic template. Everything gets challenged against real operational constraints.
We don't hand off a slide deck and disappear. We stay in the room during implementation — working directly with your team, removing blockers, adapting to what the real environment reveals, and making sure the change actually happens.
The goal is always for your team to own it. We build documentation, train the people who'll run it, and establish the measurement systems that let you track whether it's working — then we step back.
"The consulting industry is full of people who have read about operations. We've done them. Every recommendation we make, we've made from inside an infrastructure company where the consequences were real."
Operator Forge was founded by Javier Vidueira, a 20-year veteran of infrastructure operations who has led service delivery, support, and infrastructure teams at scale across the hosting and data center industry.
"After two decades on the inside, I kept seeing the same pattern: infrastructure companies that were great at building, but had never built the operational backbone to run what they'd built. That's the gap Operator Forge was designed to close."
Javier has spent his career running NOC operations, restructuring support organizations, managing fleet lifecycles, navigating post-acquisition integration, and driving operational transformation — including a tenure as VP of Service Support & Delivery at a major bare-metal hosting and colocation provider, where he redesigned the operations org from the ground up.
He has presented to boards, built hurricane preparedness plans, implemented company-wide ITSM migrations, designed operational frameworks for $100M+ revenue infrastructure companies, and led transformation programs across multiple acquired companies simultaneously.
Operator Forge brings all of that to clients who need an operator in the room — not a consultant with a methodology, but someone who has built the thing they're trying to build and knows exactly where it breaks.
Two decades leading NOC, support, service delivery, and infrastructure teams at one of the industry's established bare-metal hosting providers.
Led operational integration across multiple acquired companies simultaneously — tooling, teams, branding, processes, and client communication.
Spanning executive leadership, change management, operations, and quality excellence. Academic rigor applied to real operational environments.
"The difference between an operations consultant and an operations leader who consults is that one of them has been accountable for the outcome. Javier has been in the seat. That changes everything about the quality of the recommendation."
"We had a support org that was technically staffed but operationally broken. The queues were growing, the SLAs were slipping, and the team was demoralized. In 90 days, we had a structure that actually made sense. The improvement was measurable."
No sales process. No 12-page intake forms. Just an honest conversation about what your operation needs and whether we're the right fit to help build it.
We work with a small number of clients at a time to make sure every engagement gets the attention it needs. Tell us about your situation and we'll tell you honestly whether we can help.
No spam. No sales cadences. Your information is used only to respond to your inquiry.